Refund Policy
Effective September 12, 2026
CTS sells mostly digital goods and custom services. Refunds are reviewed based on delivery status, work already completed and the reason for the request.
Before delivery
If an order has not been delivered and work has not started, contact CTS support as soon as possible. Eligible cancellations can be reviewed before fulfillment begins.
After digital delivery
Digital products, access, roles, files and perks are generally not refundable after they have been delivered or activated, except when there is a verified duplicate charge, non-delivery or another genuine order issue.
Custom work
Custom bot, website and setup payments may become non-refundable once development has started or custom work has been delivered. Any special refund terms agreed in the original CTS ticket take priority for that order.
Wrong or duplicate charge
If you believe you were charged twice or charged the wrong amount, open a support ticket with the order ID and payment details needed to locate the transaction.
Delivery problems
If CTS cannot provide the purchased item or agreed service, the order will be reviewed for a replacement, correction or refund depending on the circumstances.
How to request help
Open a ticket in discord.gg/cts and include your order ID, what you purchased and a short explanation of the issue.